Shipping & Returns
Shipping & Returns Policy
All Kindness Collection glow plush, storybook, coloring book, keychain and bracelet are sold at boobuddymagic.com and shipped from our own fulfillment center.
Products Covered
| Product | Description | Retail Price | Shipping Class |
|---|---|---|---|
| Boo Buddy Arrival Box Set | 6" glow-in-the-dark plush, hardcover storybook, 31 Kindness Sparks Boo Cards, Parent Guide, keepsake Meet Boo Card | $59.99 | Standard Box |
| Ultimate Glow Bundle | Arrival Box Set + Enamel Glow Keychain + Coloring Book + Glow Silicone Wristband | $75.00 | Standard Box |
| Glow Silicone Wristband | Glow-in-the-dark kindness wristband | $1.99 | Poly Mailer |
| Enamel Glow Keychain | Boo Buddy enamel keychain with glow feature | $8.99 | Poly Mailer |
| Boo Buddy Coloring Book | Standalone coloring book (ISBN 979-8-9930745-1-1) | $9.99 | Padded Mailer |
The Boo Buddy storybook is included exclusively in the Arrival Box Set and Ultimate Glow Bundle. It is not sold as a standalone item.
Order Processing
All orders are processed within 3–5 business days (Monday–Friday, excluding federal holidays). Orders placed after 12:00 PM ET may begin processing the next business day. You'll receive an email confirmation with tracking once your order ships.
During the August 2026 launch period, processing times may extend to 5–7 business days as we fulfill the first wave of orders. We appreciate your patience — Boo will be worth the wait!
Presale / Pre-Order Orders
Presale ordering opens August 1, 2026.
Estimated ship window: Mid-August 2026 for all presale/pre-order purchases.
- Presale orders are fulfilled in the order received, as inventory becomes available.
- You'll get a confirmation email at purchase and a second email with tracking once your order ships.
- Presale orders cannot be split or partially shipped. If your order includes both presale and in-stock items, the full order ships together once everything is available.
- To help guarantee delivery in time for October festivities, we recommend ordering by September 15, 2026. Because this is a limited first run of 4,500 units, we recommend ordering early regardless.
Domestic Shipping Rates & Estimated Delivery
Ships from our fulfillment center in Hanover, PA. Rates below apply to the contiguous United States.
| Shipping Method | Estimated Delivery | Order Total | Rate |
|---|---|---|---|
| Standard Shipping (USPS / UPS) | 5–8 business days | Under $75.00 | $10.00 flat rate |
| FREE Standard Shipping | 5–8 business days | $75.00+ (after discounts) | FREE |
The $75.00 free shipping threshold is calculated after discount codes are applied. The Ultimate Glow Bundle ($75.00) automatically qualifies for free standard shipping.
Post-presale orders (placed after the initial launch window, once regular stock is flowing) ship on the standard 3–5 business day processing timeline above — the extended presale timelines only apply to the August 2026 launch batch.
International Shipping
At this time, Boo Buddy products ship within the United States only. We'll announce international availability on our website and through the BooVibe Tribe email list as we expand.
Tracking Your Order
A shipping confirmation email with tracking will be sent as soon as your order leaves our fulfillment center. Tracking may take up to 24 hours to reflect updates after the label is generated. You can also check order status anytime by logging into your account at boobuddymagic.com.
Address Accuracy
Please double-check your shipping address at checkout — we're unable to redirect packages once shipped. If a package is returned to us due to an incorrect address provided by the customer, re-shipment costs are the customer's responsibility. We'll email you if a package is returned.
Returns & Refunds
We want every Boo Buddy experience to make your heart glow. If something isn't right with your order, we're here to help.
Return Window
Returns are accepted within 30 days of the confirmed delivery date, provided items meet the eligibility requirements below.
Return Eligibility by Product
| Product | Returnable? | Window | Conditions |
|---|---|---|---|
| Arrival Box Set | Yes | 30 days | Unopened or opened-but-unused; all contents present |
| Ultimate Glow Bundle | Yes | 30 days | All items present, unused condition |
| Glow Silicone Wristband | Yes | 30 days | Unworn, no discoloration or stretching |
| Enamel Glow Keychain | Yes | 30 days | Unused, no scratches or enamel chips |
| Coloring Book (standalone) | Yes* | 30 days | *No pages colored, written in, or torn; book undamaged |
| Any item — defective/damaged | Yes | 30 days | See Damaged Items section below — no return required for low-value items |
| Presale orders — change of mind | Yes | Before ship | Contact us before your order ships for a full refund within 3 business days |
Non-Returnable Items
- Items used, worn, or opened beyond inspection
- Items missing original components (plush, book, accessories, packaging insert)
- Items marked Final Sale at time of purchase
- Coloring books with any pages colored, torn, or written in
How to Start a Return
- Email eking@boobuddyworld.com with your order number and reason for return
- We'll respond within 1–2 business days with your Return Authorization (RA) number and instructions
- Pack the item securely — include all original components — and write your RA number on the outside of the package
- Ship using a trackable carrier and hold onto your tracking number
Please don't send returns without an RA number — unauthorized returns may be delayed or refused.
Return Shipping Costs
| Return Reason | Return Shipping | Replacement Shipping |
|---|---|---|
| Defective, damaged, or wrong item (our error) | FREE — prepaid label provided | FREE |
| Changed mind / customer remorse | Customer's responsibility | Standard rates apply |
| Exchange for different item | Customer's responsibility | FREE standard shipping on replacement |
Refund Options
Once we receive and inspect your return, we'll notify you by email within 1–2 business days. Approved refunds are issued via:
- Original payment method — processed within 3–5 business days of receipt; allow an additional 3–7 business days for your bank to reflect the credit
- Boo Buddy store credit — applied to your account immediately; this is our preferred option and we'll always offer it first
- Exchange / replacement — a new item shipped at no charge (when due to our error or a defect)
Original shipping charges are non-refundable unless the return is due to our error or a defect.
Damaged or Defective Items
If your product arrives damaged or defective, contact us within 7 days of delivery at eking@boobuddyworld.com with:
- Your order number
- A description of the damage/defect
- 3–5 clear photos showing the damaged item, packaging interior, and exterior shipping box or mailer
For most claims, we'll reship a replacement immediately — you typically won't need to return the damaged item. We'll confirm this when reviewing your claim.
Still Have Questions?
We're a small, family-run business, and we genuinely want every Boo Buddy experience to feel magical. If anything about your order doesn't feel right, reach out — we'll take care of you.
Email: eking@boobuddyworld.com Website: boobuddymagic.com Hours: Monday–Friday, 9:00 AM–5:00 PM ET (excluding holidays)
Where Kindness Creates the Glow
Boo Buddy Merch — Print on Demand
1. Shipping Policy
| 1.1 Order Processing Times | Most items are printed and processed within an estimated 2–7 business days before they ship (production time varies by product type — items like embroidery or all-over-print pieces take longer than basics). You'll receive an email confirmation with tracking information once your order has shipped. |
| 1.2 Shipping Methods & Estimated Delivery | Shipping cost and estimated delivery are calculated automatically at checkout based on the items in your cart and your destination. Delivery times are estimates from the date of shipment and are not guaranteed by the carrier. |
| 1.3 Shipping Restrictions | We ship to the U.S. and to a number of international destinations; availability can vary by item, since some products are produced at different facilities. P.O. Boxes: accepted in most cases — if a specific item can't ship to a P.O. Box, this will be noted at checkout. |
| 1.4 Tracking Your Order | Once your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear after the label is generated. |
| 1.5 Address Accuracy & Undeliverable Packages | Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incomplete or incorrect address, you will be responsible for the cost of reshipment. |
2. Damaged, Misprinted, or Defective Items
We want every item to arrive exactly as ordered. If something's wrong, we'll fix it.
| 2.1 What Qualifies | • The item arrived damaged in transit. • The item was misprinted, mislabeled, or has a manufacturing defect. • You received the wrong item. |
| 2.2 How to Report It | Please contact us within 30 days of delivery: • Email eking@boobuddyworld.com with your order number and a description of the issue. • Attach clear photos showing the problem (the item itself, and the packaging/label if relevant). In most cases you won't need to ship the item back to us — photos are typically all we need to process a claim. |
| 2.3 Resolution | Once reviewed (typically within 1–2 business days), we'll offer a free reprint/replacement, store credit, or a refund to your original payment method, depending on the issue and item availability. |
3. Returns & Refunds Policy
Because each item is custom-printed specifically for your order, we're not able to accept returns or exchanges for reasons like ordering the wrong size or color, or simply changing your mind. We'd recommend checking the size chart on each product page before ordering, since we can't offer exchanges once an order is placed.
3.1 Return Eligibility
| Situation | Returnable / Refundable? | Notes |
|---|---|---|
| Wrong size or color chosen at checkout | No | Items are made to order — please check sizing before purchase |
| Change of mind | No | All completed orders are final |
| Misprinted, damaged, or defective item | Yes | Submit a claim with photos within 30 days — see Section 2 |
| Wrong item shipped (our error) | Yes | We'll correct it at no cost to you |
| 3.2 How to Request a Refund or Replacement | • Email eking@boobuddyworld.com with your order number, reason, and photos if the issue is damage, a misprint, or a defect. • We'll respond within 1–2 business days with next steps. |
| 3.3 Refund Timeline | • Approved refunds are processed within 3–5 business days. • Refunds are issued to your original payment method; please allow an additional 3–7 business days for the credit to appear, depending on your bank or card issuer. • Store credit is applied immediately upon approval. |
| 3.4 Late or Missing Refunds | If you haven't received your refund within 10 business days of our confirmation email: • Check your bank or credit card statement again. • Contact your card issuer or bank — there's often posting delay before a refund appears. • If you've done the above and still don't see it, email eking@boobuddyworld.com. |