Shipping policy
Shipping & Returns Policy
Where Kindness Creates the Glow
Section 1 — Boo Buddy Glow Products
The following shipping and return policies apply to all Boo Buddy Glow Product orders placed at boobuddymagic.com. These products are shipped directly from our fulfillment center.
Products Covered in This Section
| Product | SKU / Description | Retail Price | Shipping Class |
|---|---|---|---|
| Ultimate Glow Bundle | Arrival Box + Coloring Adventure book + Glow Keychain + Glow Bracelet | $49 | Standard Box |
| Glow Silicone Wristband | Glow-in-the-dark kindness wristband | $1.99 | Poly Mailer |
| Enamel Glow Keychain | Boo Buddy enamel keychain with glow feature | $7 | Poly Mailer |
| Boo Buddy Coloring Book | Standalone coloring book (ISBN 979-8-9930745-1-1) | $8 | Padded Mailer |
The Boo Buddy storybook is included exclusively in the Ultimate Glow Bundle. It is not sold as a standalone item.
Shipping Policy — Boo Buddy Glow Products
| Order Processing | All Boo Buddy Glow Product orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays). Orders placed after 12:00 PM ET may begin processing the following business day. You will receive an email confirmation with your tracking number once your order ships. |
Domestic Shipping Rates & Estimated Delivery
Boo Buddy Glow Products ship from Hanover, PA to all 50 states, Washington, DC and U.S. territories. Your rate is based on your shipping zone (distance from Hanover) and is calculated automatically at checkout.
Zones 1–4: $8.00 · FREE on orders $49+
Zones 5–6: $9.00 flat rate
Zone 7: $10.00 flat rate
Zones 8–9: $12.00 flat rate (typically the far West, Alaska, Hawaii and U.S. territories)
Free shipping applies to Zones 1–4 only. Orders ship within 1–3 business days and typically arrive 3–5 business days after they ship.
| International Shipping | At this time, Boo Buddy Glow Products ship within the United States only. International shipping availability will be announced on our website and through the BooVibe Tribe community as we expand. Sign up for our email list to be the first to know. |
| Tracking Your Order | A shipping confirmation email with your tracking number will be sent as soon as your order leaves our fulfillment center. Tracking information may take up to 24 hours to reflect updates after the label is generated. You can also check your order status anytime by logging in to your account at boobuddymagic.com. |
| Address Accuracy | Please double-check your shipping address at checkout. We are unable to redirect packages once they have shipped. If a package is returned to us due to an incorrect address provided by the customer, re-shipment costs are the customer's responsibility. We will contact you by email if a package is returned. |
Returns & Refunds — Boo Buddy Glow Products
We want every Boo Buddy experience to make your heart glow. If something isn't right with your order, we are here to help.
| Return Window | Returns on Boo Buddy Glow Products are accepted within 30 days of the confirmed delivery date, provided the items meet the eligibility requirements below. |
Return Eligibility by Product
| Product | Returnable? | Window | Conditions |
|---|---|---|---|
| Arrival Box Set | YES | 30 Days | Unopened or opened but unused; all contents must be present |
| Ultimate Glow Bundle | YES | 30 Days | All items must be present; unused condition |
| Glow Silicone Wristband | YES | 30 Days | Unworn, no discoloration or stretching |
| Enamel Glow Keychain | YES | 30 Days | Unused, no scratches or enamel chips from use |
| Coloring Book (Standalone) | YES* | 30 Days | *No pages may be colored, written in, or torn; book must be undamaged |
| Any item — Defective / Damaged | YES | 30 Days | See Damaged Items section below — no return required for low-value items |
| Presale Orders — Change of Mind | YES | Before ship | Contact us before your order ships; full refund issued within 3 business days |
| Non-Returnable Items | • Items that have been used, worn, or opened beyond inspection • Items returned without all original components (plush, book, accessories, packaging insert) • Items purchased on clearance or marked as Final Sale at time of purchase • Coloring books with any pages colored, torn, or written in |
| How to Start a Return | Starting a return is easy. Just reach out to us within 30 days of delivery: 1. Email us at eking@boobuddyworld.com with your order number and the reason for your return 2. Our team will respond within 1–2 business days with your Return Authorization (RA) number and instructions 3. Pack the item securely — include all original components — and write your RA number on the outside of the package 4. Ship the return using a trackable carrier and hold onto your tracking number Please do not send returns without a Return Authorization number. Unauthorized returns may be delayed or refused. |
Return Shipping Costs
| Return Reason | Return Shipping | Replacement Shipping |
|---|---|---|
| Defective, damaged, or wrong item sent (our error) | FREE — prepaid label provided | FREE |
| Changed mind / customer remorse | Customer's responsibility | Standard rates apply |
| Exchange for different item | Customer's responsibility | FREE standard shipping on replacement |
| Refund Options | Once we receive and inspect your return, we will notify you by email within 1–2 business days. Approved refunds are issued via one of the following: • Original Payment Method: Processed within 3–5 business days of return receipt. Allow an additional 3–7 business days for your bank to reflect the credit. • Boo Buddy Store Credit: Applied to your account immediately upon approval. We love this option and will always offer it first. • Exchange / Replacement: A new item shipped to you at no charge (when due to our error or defect). Original shipping charges are non-refundable unless the return is due to a defect or error on our part. |
| Damaged or Defective Items | If your Boo Buddy product arrives damaged or defective, we sincerely apologize and will make it right away. Please contact us within 7 days of delivery at eking@boobuddyworld.com with: • Your order number • A description of the damage or defect • 3–5 clear photos showing the damaged item, packaging interior, and exterior shipping box or mailer For most damaged or defective items, we will reship a replacement immediately — you typically will not need to return the damaged item. Our team will confirm this with you when reviewing your claim. |
Still Have Questions?
We are a small, family-run business and we genuinely want every Boo Buddy experience to feel magical. If anything about your order doesn't feel right, reach out to us directly — we will take care of you.
Email: eking@boobuddyworld.com
Website: boobuddymagic.com (Glow Products) | BooBuddyFun.com (Merch)
Hours: Monday through Friday, 9:00 AM – 5:00 PM ET (excluding holidays)
Where Kindness Creates the Glow